Frequently Asked Questions

We currently ship across Ireland, the UK, Europe, the US, Canada, Australia and selected international destinations. Shipping availability and rates are calculated at checkout based on your location.

Delivery timelines vary depending on where you’re based:

• Ireland: 1–3 working days
• UK: 3–7 working days
• Europe: 5–10 working days
• International: 7–14 working days

Please note delivery times may vary during launches, promotions or peak periods.

Shipping costs are calculated at checkout based on destination and order value. We occasionally offer complimentary shipping during selected promotional periods.

Yes. Once your order ships, you’ll receive a confirmation email with tracking details so you can follow your emotionally supportive parcel every step of the way.

Tracking can occasionally take 24–48 hours to refresh once your order has been dispatched. If there’s still no movement after this timeframe, contact us at hi@anxiouspreoccupied.com and we’ll look into it for you.

For international orders outside the EU, customs duties or import taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer.

We move quickly once orders are placed, so we can’t guarantee changes or cancellations. If you need help urgently, contact us as soon as possible and we’ll do our best.

If a parcel is returned due to an incorrect address, failed delivery attempts or refusal of delivery, additional shipping charges may apply to resend the order.

Our bags are crafted using premium vegan leather and carefully selected hardware designed to balance practicality, durability and style.

Very much so. Our bags are designed for real life, commuting, travelling, overpacking emotionally and physically, and carrying far more than you originally intended.

We recommend wiping your bag gently with a soft damp cloth and storing it away from direct sunlight when not in use. Avoid overexposure to moisture, oils or rough surfaces.

Many of our larger styles are designed to fit everyday essentials including laptops. Product dimensions are listed on each product page to help guide sizing.

Some styles are restocked, while others are limited runs. If a product is sold out, sign up to receive our newsletter and be first to know about restocks.

Metallic finishes naturally show wear differently over time depending on usage. We design our bags to be worn and loved, not kept in emotional storage.

We work with suppliers and manufacturing partners who align with our focus on thoughtful, lower impact production and responsible sourcing practices where possible.

We accept returns on eligible full-price items within 30 days of delivery, provided items are unused, in original condition and returned with all packaging and tags attached. Click here to view our full returns process.

We currently process exchanges as a return and repurchase to ensure the fastest turnaround.

Customers are responsible for return shipping costs unless the item received is faulty or incorrect.

Once your return is received and approved, refunds are typically processed within 5–10 working days back to your original payment method.

Final/Clearance Sale items and gift cards are final sale unless faulty. Promotional items can be returned.

If your order arrives damaged or faulty, please contact us within 48 hours of delivery with your order number and photos of the issue so we can help resolve it quickly. Email hi@anxiouspreoccupied.com.

Original packaging is preferred to ensure products arrive back safely. Returns without packaging may not be eligible for full refund approval if the item arrives damaged.

Please contact Customer Care as soon as possible. Courier investigations and delivery claims are time-sensitive and most courier partners require non-delivery concerns to be raised within a limited timeframe following the recorded delivery date.

Tracking screenshots and proof of delivery may be requested during investigation.

Couriers usually attempt delivery 2–3 times. If they cannot deliver, the parcel will be returned to us. A new shipping fee will be required if you’d like it sent again.

Please double-check the delivery details in your order confirmation email. We cannot be responsible for delays or lost parcels caused by incorrect or incomplete addresses. If a parcel cannot be retrieved due to an incorrect address, the delivery is considered fulfilled and no refund will be issued. To avoid delays, please provide a daytime delivery address and a valid local contact number.

Please review your order confirmation. If you spot any incorrect details, contact us immediately at hi@anxiouspreoccupied.com so we can make the necessary changes.

Our digital gift cards are delivered instantly by email and contain a unique code that can be used at checkout.

No panic, our digital gift cards currently do not expire.

Absolutely. Enter the recipient’s email address at purchase or forward the digital gift card email once received.

Digital gift cards are non-refundable and cannot be exchanged for cash.

We accept major debit and credit cards along with selected accelerated payment methods including Apple Pay, Google Pay, PayPal, Klarna and Shopify Payments where available.

Yes. All payments are processed securely through encrypted payment gateways. We do not store your card details.

Installment payment options may be available depending on your location and the payment providers available at checkout.

A pre-order allows you to secure an item before it officially ships or restocks.

Estimated shipping windows are listed clearly on the product page at the time of purchase.

If your order includes a pre-order item, your full order may ship together once all items are available unless otherwise stated.

If you’d like an in-stock item shipped sooner, we can arrange a split shipment. A second shipping fee will apply. Please contact our team to set it up.

Occasionally, production or shipping delays can impact timelines. If anything changes significantly, we’ll keep you updated by email.

Anxious Preoccupied was co-founded by Joanne McNally and Nikki Lannen.

We’re an accessories brand creating personality-led bags and accessories designed for everyday chaos, overthinking and excellent outfits.

Yes, Anxious Preoccupied is proudly Irish designed.

Selected styles are stocked through retail partners and pop-up locations throughout the year. Follow us on social for the latest updates and launches.

You can reach us at hi@anxiouspreoccupied.com and our team will get back to you as soon as possible during business hours, Monday–Friday.

We love hearing from aligned brands and creators. Partnership or collaboration enquiries can be sent via our contact email.

Wholesale enquiries are always welcome. Please contact us with details about your store and location.

For press, gifting or media enquiries, please reach out to our team directly with relevant information and deadlines.

Sign up to our newsletter and follow us on social media for first access to launches, restocks, events and emotionally charged product drops.

Our material offers light water resistance. To preserve its finish and longevity, we recommend avoiding prolonged contact with water or soaking.

Your bag is packaged in a box for protection and may arrive slightly out of shape. Simply let it sit for a day or two and it will return to its original form.

We recommend avoiding prolonged direct sunlight or high heat, especially when the bag is not in use. Short periods are fine, but extended exposure can lead to damage.

Avoid exposing the bag to extreme heat or extreme cold. High temperatures can soften or warp materials, while very cold conditions may make them less flexible. Store and use your bag in moderate temperatures whenever possible.